| To reduce the chances of having to return a pair of shoes or boots because they do not fit, we recommend that you click on “Check your size” in the left hand tool bar BEFORE placing an order so that you can print out a real size outline of the bottom part of the shoe or boot you want to purchase in your size and check it against your foot.
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If you are not happy with your purchase, please return it to us within 15 days of the date of your order, following these steps: |
| 1 |
Firstly e-mail return@angelinetournier.com and give a) your order number b) ask for a return order number and c) specify if it is a return or an exchange. |
| 2 | Once we e-mail you with a return number, please place a copy of the e-mail in the shoe box, before securely placing the shoe box in the delivery box in which you received it and fastening the delivery box with duct tape. Please mark the package clearly with Returned Goods. Please address the package to Angeline Tournier Ltd 54 Wolseley Road London N8 8RP UK. |
| 3 |
UK customers: Please read points 1-2 above. If you are returning your order from within the UK, we are happy to pay for the return by first class post. Simply stick the “postage paid returns label” that we enclosed with your order onto your parcel and take the parcel to the Post Office to post. Please read points 5-6 below. |
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Non-UK customers: Please read points 1-2 above. If you are returning your parcel from outside the UK, please ensure that you pay the return postage, mark the parcel clearly with “RETURNED GOODS”, stick the “returns label” that we we enclosed with your order onto your parcel and send the parcel to us. Please read points 5-6 below. |
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All returns are at your own risk. On receipt of the returned goods (subject to inspection – see point 6 below), we will credit your credit card with the amount of the purchase (less postage to you) within 30 days of the date of receipt of the return. International customs duties and sales tax (where applicable) and postage are not refundable. |
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All returns must be in their original packing, undamaged, not stretched, no sweat marks, no scratches and not worn. To ensure no damage is made to the sole of the shoe, please try them on a soft non-abrasive surface, such as a carpet. To ensure there is no damage to the lining, please try them on with nylon socks and clean feet. Please do not force your feet into the shoes if they are too small or tight as this will damage them. We reserve the right to refuse a refund or exchange if the shoes are not returned to us in their original state at our absolute discretion. We inspect each shoe carefully before they are sent to you to ensure they are in perfect condition. |